Consumer Contracts Regulations

The Distance Selling Regulations no longer apply in UK law. As of 13 June 2014 the Consumer Contracts Regulations - which implement the Consumer Rights Directive in UK law - apply to all purchases you make at a distance.

This includes shopping online, by mail order, over the phone or through a TV shopping channel.

When selling online, you must provide:

  • A description of the goods or service
  • The price of the goods or service
  • Delivery and any cancellation rights
  • Information about yourself (the seller)

More information can be found at:

www.which.co.uk/consumer-rights/regulation/distance-selling-regulations