These are the key points to consider regarding returns:
- Returns must be accepted up to 7 days after delivery
- Your Returns Policy must be listed on your website with details of how clients can return goods
- The artwork must be packaged correctly
You can avoid returns by preempting why returns might occur:
- Ensure work is signed
- Involve the client in the fulfillment by keeping them informed of when and how to expect delivery
- You do not have to accept returns on commissions or personalised works.
Do read more about the Consumer Contracts Regulations to ensure you fullfil your legal requirments regarding returns.