Managing Returns

These are the key points to consider regarding returns:

  • Returns must be accepted up to 7 days after delivery
  • Your Returns Policy must be listed on your website with details of how clients can return goods
  • The artwork must be packaged correctly
  • You can avoid returns by preempting why returns might occur:
    • Ensure work is signed
    • Involve the client in the fulfillment by keeping them informed of when and how to expect delivery
  • You do not have to accept returns on commissions or personalised works.

Do read more about the Consumer Contracts Regulations to ensure you fullfil your legal requirments regarding returns.